Meet the featured Scoop of the Month, Katy Thompson!
Katy is the bright and energetic manager of the Amy’s Austinville 78750 location, though if you ask her, she’ll tell you a more appropriate job title is “Queen of the North.”
Along with making sure you guys, the customers, are happy and satisfied, Katy also acts as a Teacher’s Assistant for Amy’s EDU Open Book Management, Customer Service, and Product Knowledge modules! Her other royal duties include co-reigning over our Instagram account, and sharing our culture of ice cream with Austin.
Aside from her official roles as Monarch of 183, the Queen of the North also likes to be involved in the local community. At the beginning of summer, Katy will be reaching out to schools in Austin to present a seminar about great interviewing practices, and to give them some insight into how fun it is to work at Amy’s!
You’re probably wondering how Katy feels in her role. She asks, “Have you heard the line, ‘you had me at hello,’? Well that’s how I describe how I fell in love with Amy’s.” Katy became the first outside manager in about five years, meaning she had a lot of expectations to meet and live up to. However, “I couldn’t have been met with more welcoming arms,” she states.
For Katy, the most rewarding part of her job is being able to reach out to the Austin community and she finds it humbling that she could be some scoop’s first manager. Leading by example, she sets a high standard for their work ethic, one that will be remembered as challenging, fun, and rewarding for them, as well as for her.
We asked Katy what her most interesting customer interaction was, and she simply says “Lori. Anyone from 183 will understand it is always a fun conversation, and we see her everyday!” And when asked what her favorite part about working at Amy’s is? “Everything I’ve already said, along with I love that I get to work with my best friends!”